FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: We prioritize speed! All orders take 1–2 business days to process, and arrive at your doorstep within 2–5 business days via premium domestic shipping couriers.

Q: Can I return an item if my pet doesn't like it?
A: Yes! We offer a 30-day satisfaction guarantee. Items must be completely unused, unwashed, and free of pet hair/dander to qualify for a return due to hygiene regulations.

Q: How do I track my package?
A: As soon as your order ships, our system automatically sends you a tracking number via email or text message so you can monitor your delivery in real-time.